On June 8th Rackspace Email will start making changes to the retention rules for the spam and trash folders. The maximum data retention limits of the spam and trash folders will change to 14 and 30 days respectively. This means that any mail data in these folders older than the retention limits will be removed and unrecoverable. Since an unlimited number of messages can now be stored in either of the spam or trash folders, the option to “Delete After ‘x’ Total Email” will be removed.
Prior to June 8th, you should review your spam and trash folder cleanup settings. If they are higher than the new limits (spam: 14 days, trash: 30 days) then the mailbox owner will need to review the mail in those folders and move anything worth keeping into another folder. You can view the spam and trash limits for each mailbox by logging into https://cp.rackspace.com and navigating to mailboxes > manage > settings.
Please inform your customers of these upcoming mail retention changes by May 4th. We look forward to the benefits these changes will bring to both the Rackspace Email platform and your organization’s mailboxes.
The Rackspace Email Team