Barracuda RMM

Barracuda RMM

Barracuda RMM 12 SP3 HF1 and Barracuda RMM ServiceNow Service Desk

Dear MspPortal Partners,

Barracuda RMM 12 SP3 HF1 and the Barracuda RMM ServiceNow Service Desk is now available. The Barracuda RMM 12 SP3 HF1 release includes performance enhancements for alert handling, the file size for automation scripts and packages has been increased to 25 MB, and the OSX Site Prep Utility now supports macOS versions Catalina and Big Sur. For more information, please read the release notes:

The Barracuda RMM ServiceNow Service Desk offers robust bi-directional integration with ServiceNow, enabling MSPs who use the ServiceNow event management system to use Barracuda RMM with no adjustments to accommodate. For more information, please read the release notes.

If you have any questions, please do not hesitate to contact tech@mspportal.net.

Regards,

The Barracuda MSP team

Barracuda RMM 12 SP3 HF1 Release + updated Mac OS support

We are very excited on the 3 releases all happening this week.  Lots of content! 

The upcoming hotfix lays the framework for the related Mac OS support and the new ServiceNow PSA integration release.  Additional details on each one are provided below. 

This hotfix release contains:

– Automation file parameter increase to 25mb.

– Site Prep tool upgrades for Mac OSes Catalina and Big Sur

– Automation scripts for installation of Firefox, Chrome, and Adobe Reader products are now available for download

Mac OS Updates:

– Mac Device Managers are now supported on Catalina and Big Sur

ServiceNow PSA integration:

– Barracuda RMM now supports the ServiceNow PSA integration.  This release focuses on the Event Management product.  This integration includes:

            – 2-way ticket sync – Creating and updating tickets in Barracuda RMM will generate appropriate events in ServiceNow.   A new REST API is available in Barracuda RMM that ServiceNow can be configured to consume to send ticket updates back to.

            – Asset-sync – Barracuda RMM devices can be pushed to a ServiceNow Import Set table on a schedule, where they can then be transformed into the appropriate Configuration Item (CI) tables.

Release Notes now available:

Barracuda RMM 12 SP3 Hotfix 1

English PDF: https://download.mw-rmm.barracudamsp.com/PDF/MW12.3.0/Documentation/RN_RMM_12_SP3_HF1_April2021_EN.pdf

Campus

English: https://campus.barracuda.com/doc/95257799/

MacOS

English PDF:

http://download.mw-rmm.barracudamsp.com/PDF/MW12.3.0/Documentation/RN_BRMM_macOS_DM_EN.pdf

Campus

English: https://campus.barracuda.com/doc/95259524/

 

Managed Workplace Bi-Weekly Status Reports page:

https://wikihub.cudaops.com/display/CAODev/MW+Bi-Weekly+Status+Reports

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